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Koshi Chime String is Twisted or Tangled

Koshi chime completely silent? The inner ball is tangled around the rods. Invert the tube, gently guide the ball free with a finger, and rehang. Fix takes 2 minutes.

Koshi Chimes String not hanging straight

Koshi Chimes String not hanging straight? The bamboo cross-bar inside the top has rotated. Simple 2-minute fix. Also works with Zaphir Chimes.
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